Register K-Tag

K-Tag FAQ

Already a K-TAG Customer?

I have an older K-TAG. Do I still save 15% over cash tolls?
How do I add another tag onto an existing account?
Who do I make my payments to?
How can I switch to a different K-TAG program?
How do I mount my K-TAG?
What if I purchase a new car or replace my windshield?
Can I get copies of older statements?
How can I close my K-TAG account?
Where can I view the K-TAG Customer Agreement?

General Questions

What retail stores sell K-TAGs?
How can I speak with a K-TAG Customer Service Representative?
How can I fax my correspondence to K-TAG?
Where do I mail correspondence to K-TAG?
Can you provide a Kansas permit for my vehicle?
Can you help me renew my license plate for my vehicle?
How do I learn more about the Kansas Turnpike?
How can I receive text alerts about incidents on the roadway that might affect traffic?
Still have questions?

New to K-Tag?

How do I get a K-TAG?
Am I required to provide a Social Security Number?
I completed a printed application. Where do I send it now?
Can I pay for my account automatically with a payment card?
Can I open my account over the phone?
Will a K-TAG work in my vehicle?
How much does K-TAG cost?

For more detailed information, see the User Guide and Customer Agreement

I have an older K-TAG. Do I still save 15% over cash tolls?

Yes. All K-TAG customers, regardless of which style of tag they use, will pay approximately 15% less than a cash customer effective Oct. 1, 2009. K-TAG customers that select the prepaid option save an extra 10% on tolls.

How do I add another tag onto an existing account?

Call or contact us to add a tag to your K-TAG account. Depending on the payment plan you use, your tag may involve new monthly fees or cost $15 per tag.

You can also purchase a new tag at any attended exit toll booth or retail partners and add it to your account by logging in to your account information.

Who do I make my payments to?

Make checks payable to: KANSAS TURNPIKE AUTHORITY and mail to PO Box 780007, Wichita, KS 67278.

How can I switch to a different K-TAG program?

To change your account type, you will need to print and complete this Transfer Form. A $5 transfer fee will be charged for customers moving from the prepaid option to the purchase option. When you are finished, please mail the form to: Kansas Turnpike Authority, Attn: K-TAG PO Box 780007 Wichita, KS 67278-0007

How do I mount my K-TAG?

Your K-TAG came with a Quick Start Guide to get you on the road quickly. If you can't find it, you can access some of the same information on our K-TAG User Guide page.

What if I purchase a new car or replace my windshield?

If you purchase a new car or replace your windshield, call the K-TAG Customer Service Center at (316) 652-2650 to deactivate your sticker tag. They will send you a new tag because your sticker tag will not work after you remove it from your windshield. 

Depending on the payment plan you use, a replacement tag fee may be charged.

If you have an older soap bar style K-TAG, remember to remove it from the windshield for reinstallation.

Can I get copies of older statements?

Your online account information stores statements for up to one year. You can access that information for free, anytime of the day or night. If you need copies of statements older than one year, contact our K-TAG Customer Service Representatives at (316) 652-2650. There is a $1.50 per page fee for statements to be mailed or faxed.

How can I close my K-TAG account?

You may terminate the K-TAG program anytime by calling or e-mailing the KTA. If you have an external or first-generation tag, you must return it to the KTA or you may be charged $34 per tag. Once the request to close your account is received by KTA, your K-TAG will no longer be valid. Any remaining account funds (after all applicable fees and charges have been applied) will be returned to you after the closing process is complete. If you replenish your account by a payment card, a refund will be issued to the card last used. If you replenish your account by cash or check, a refund check will be mailed to the address on file.

Where can I view the K-TAG Customer Agreement?

Click here to view the customer agreement.

What retail stores sell K-TAGs?

AAA - All Kansas Stores

The Merc - Lawrence

K-TAGs can also be purchased at any attended KTA toll exit lane.

How can I speak with a K-TAG Customer Service Representative?

Call (316) 652-2650. Representatives are available Monday - Friday, 7:30 a.m. to 5:30 p.m. except on holidays.

How can I fax my correspondence to K-TAG?

Fax it to either our Wichita office at 316-651-0864 or our Topeka office at 785-274-3696.

Where do I mail correspondence to K-TAG?

Send mail correspondence to the Kansas Turnpike Authority, 9401 E Kellogg, Wichita KS 67207.

Can you provide a Kansas permit for my vehicle?

We cannot provide you with a permit for your vehicle, but we have listed several sources for obtaining a permit. Information about permits and commercial vehicles is available on-line from the Kansas Highway Patrol at www.kansashighwaypatrol.org. The phone number for central permits in Topeka, Kansas is (785) 296-2356. Alternatively, the Kansas Department of Motor Vehicles provides motor carrier references at http://www.ksrevenue.org/dmvmc.htm.

Can you help me renew my license plate for my vehicle?

No, we do not renew or issue license plates. These questions should be directed toward your local county courthouse or department of motor vehicles. Visit the Kansas Treasurer's web site for more information on renewing or obtaining a new license plate for your vehicle. http://www.kansastreasurers.org/vehicle/vehicle.htm

How do I learn more about the Kansas Turnpike?

For general KTA information, visit our KTA About Page.

How can I receive text alerts about incidents on the roadway that might affect traffic?

You can sign up for KTA's Text Alerts by clicking here. These text alerts are provided free of charge by the KTA. However, standard text messaging rates may apply from your cellular service provider.

These text alerts are available to everyone, not just K-TAG customers and are in no way linked to your K-TAG account.

Still have questions?

If you are still unsure if the K-TAG program is right for you, read our Customer Agreement or User Guide for more information. Contact a K-TAG Customer Service Representative at (316) 652-2650 or contact us!

How do I get a K-TAG?

K-TAGs can be purchased at any attended toll plaza exit lane.

You can also apply online to open a K-TAG account. If you'd rather print an application to mail or fax it to KTA, download the commercial or individual account application as a PDF. Your tags will be mailed to you as soon as your application is processed.

If you want to add a tag to an existing account, contact us or call at (316) 652-2650.

You can also purchase a K-TAG at AAA offices in Topeka, Wichita, Lawrence, Manhattan and Kansas City; or at The Merc in Lawrence.

Am I required to provide a Social Security Number?

No. A Social Security Number is not required to use a K-TAG. Although it can be useful in identifying your account and assisting with any credit checks that may be necessary, providing an SSN is not a requirement. However, since the My K-TAG program is backed with a credit card and K-TAG Classic accounts are prepaid most K-TAG users will never need to provide this type of information. If the KTA extends credit to you, this and other information will be required to complete credit checks.

I completed a printed application. Where do I send it now?

Mail it to us at the address on the application, fax it to us at 316-651-0864 or drop it off at any tollbooth. If you choose to use the K-TAG Classic program, please send $40 to start your account. If you choose the My K-TAG program, you need to include your payment card information on the application. Our mailing address is Kansas Turnpike Authority, PO Box 780007, Wichita KS 67278.

Can I pay for my account automatically with a payment card?

YES! You can sign up for automatic account replenishment for prepaid accounts and you must keep a payment card on file for if you select the purchase option.

Can I open my account over the phone?

Yes. Opening an account over the phone takes longer than opening an account online. Using the K-TAG serves as your acknowledgement of the K-TAG terms of service.
If you'd like to open your account over the phone, please call 316-652-2650.

Will a K-TAG work in my vehicle?

Some late model vehicles are equipped with special windshield features that contain metal in the glass. These features prevent our K-TAG transponders from being read. If your vehicle is equipped with this feature and you experience tag performance problems, you may need to obtain an exterior mounted tag.

Some of the vehicles that we know have difficulties with windshield-mounted tags include Pontiac Transport, Oldsmobile Silhouette, and Chevy Lumina vans; Buick Rendezvous; and some Mercedes and BMWs.

Sticker tags must be mounted to glass windshields and therefore will not work on motorcycles.

How much does K-TAG cost?

K-TAG customers receive a discount on tolls as compared to cash customers. Vehicles with 2-4 axles save approximately 20% and vehicles with 5-9 axles save an average 5% on every toll.

You can save even more by choosing the prepaid option. Prepaid customers are charged $1.00 per month per tag and receive an extra 10% discount as long as they maintain a prepaid balance in their account. If you purchase a tag at a toll booth and then sign up for the prepaid option, the $15 purchase price is credited to your account after you register the tag.

Customers who select the purchase option buy the tag(s) for $15 each. There are no monthly fees. Tolls are charged monthly to the payment card on file. Shipping & handling charges apply for tags purchased online. 

All customers can view statements online or via e-mail for free. Printed statements in the mail for all plans cost an additional $.50 per month.

KTA Fact

K-TAGS can be purchased on this website or at

AAA

Kansas offices. See all locations