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K-TAG

ACCOUNT LOGIN PROGRAM INFORMATION APPLY ONLINE FAQ  

 

K-TAG Frequently Asked Questions

Still need help deciding which program is right for you? Roll over the questions below to see the answers to some of our most frequently asked questions.

How do I get a K-TAG?

The best way to get a K-TAG is to apply online. If you'd rather print an application to mail or fax it to KTA, download it here! Your tags will be mailed to you as soon as your application is processed.

I completed a printed application. Where do I send it now?

Mail it to us at the address on the application, fax it to us at 316-651-0864 or drop it off at any tollbooth. If you choose to use the K-TAG I program, please send $40 to start your account. Our mailing address is Kansas Turnpike Authority, PO Box 780007, Wichita KS 67278.

Can I pay for my account automatically with my credit card?

YES! You can sign up for automatic account replenishment for either K-TAG I or K-TAG II. Fill out the appropriate section on the application form.

 

Can I open my account over the phone?

We require an acknowledgement, either through a signature on a printed form or by a field on the online application, of the rules and guidelines of the K-TAG program before tags can be issued to a customer. For that reason, accounts cannot be opened over the phone.

How can I speak with a K-TAG Customer Service Representative?

Call 1-800-USE-KTAG (1-800-873-5824).

How can I fax my correspondence to K-TAG?

The fax number for our Wichita office is 316-651-0864. The fax number for our Topeka office is 785-274-3696

Where do I mail correspondence to K-TAG?

Send mail correspondence to the Kansas Turnpike Authority, 9401 E Kellogg, Wichita KS 67207

Who do I make my payments to?

Make checks payable to: KANSAS TURNPIKE AUTHORITY and mail to PO Box 780007, Wichita, KS 67278.

Will a K-TAG work in my vehicle?

Some late model vehicles are equipped with special windshield features that contain metal in the glass. These features prevent our K-TAG transponders from being read. If your vehicle is equipped with this feature and you experience tag performance problems, you may need to obtain an exterior mounted tag. Some of the vehicles that we know have difficulties with windshield-mounted tags include Pontiac Transport, Oldsmobile Silhouette, and Chevy Lumina vans.

Can you provide a Kansas permit for my vehicle?

We cannot provide you with a permit for your vehicle, but we have listed several sources for obtaining a permit. Information about permits and commercial vehicles is available on-line from the Kansas Highway Patrol at www.kansashighwaypatrol.org. The phone number for central permits in Topeka, Kansas is (785) 296-2356. Alternatively, the Kansas Department of Motor Vehicles provide motor carrier references at http://www.ksrevenue.org/dmvmc.htm.

Can you help me renew my license plate for my vehicle?

No, we do not renew or issue license plates. These questions should be directed toward your local county courthouse or department of motor vehicles. Visit the Kansas Treasurer's web site for me information on renewing or obtaining a new license plate for your vehicle. http://www.kansastreasurers.org/vehicle/vehicle.htm

How do I learn more about the Kansas Turnpike?

For general KTA information, visit our KTA Information Page.

How much does K-TAG cost?

In addition to your tolls, K-TAG I Prepaid/Discount customers are charged $1.00 per month per tag and receive a 10% discount as long as they maintain a prepaid balance in their account. K-TAG II Credit/full-fare customers pay $5.00 per year per tag. All customers can view statements online or via e-mail for free. Printed statements in the mail for either plan cost an additional $.50 per month.

Can I get copies of older statements?

Your online account information stores statements for up to one year. You can access that information for free, anytime of the day or night. If you need copies of statements older than one year, contact our K-TAG Customer Service Representatives at 1-800-USE-KTAG (1-800-873-5824). There is a $1.50 per page fee for statements to be mailed or faxed.

How can I switch to a different K-TAG program?

To change your account type, you will need to print and complete this Transfer Form. When you are finished, please mail it to: Kansas Turnpike Authority Attn: K-TAG PO Box 780007 Wichita, KS 67278-0007

Still have questions?

If you are still unsure if the K-TAG program is right for you, read our User Agreement or User Guide for more information. Or contact us at 1-800-USE-KTAG or ktag@ksturnpike.com

 

 
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