Department: Toll Collection
Starting at: $16.967 Hourly
Kansas Turnpike Authority $1,500 Sign-on Bonus: available to new full-time employees who meet the eligibility requirements
Definition and Examples of Work
- Visually see and count axles to classify vehicles correctly on exit to collect the appropriate toll.
- Collect tickets and money and process credit card payments; issue change and receipts.
- Enter information using computer keyboard and other computerize equipment.
- Greet customers in a professional manner and assist with reasonable requests whenever possible, including when language barriers exist.
- Educate customers on interoperability, open road tolling, and KTAG usage.
- Monitor K-TAG lanes and equipment to ensure proper traffic flow.
- Monitor KTA radio communication system and respond accordingly.
- Ensure work areas are clean and organized.
- Notify IMC when unacceptable vehicle enters turnpike (unsafe vehicles, over height/wide loads).
- Notify IMC on issues such as car accidents, intoxicated customers, damage to turnpike property, customer reported issues, etc.
- Prepare clear and concise reports of daily work activity, including accountability for money received.
- Assist in training of new employees.
- Assist self-pay customers and removal of objects from self-pay machines.
- Process all acceptable forms of payments.
- Receive and verify customer information for unpaid tolls, currency in denominations of $50 or more, and credit card by phone log.
- Assist KHP troopers and IMC in locating vehicles.
- Assist with custodial duties as needed (sweeping/picking up trash/wash windows/clean bathrooms).
- Winter: Spread salt and shovel sidewalks and around booths
- Exchange damaged K-TAGs.
- May perform minor repairs of toll equipment.
- Additional duties may be assigned as business needs require.
Latitude and Impact of Position
This position works independently and as part of a team, including providing input and problem solving with others to complete tasks. The position coaches and trains others in an informal manner. Negotiation and persuasion is used with external customers. Decision making is typically done independently within established company guidelines in regard to decisions affecting the individual's work tasks. Successful completion of job tasks impacts customer satisfaction and external company image.
The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Generally works within a confined toll booth in close proximity to moving vehicles.
- Continuously works with computerized equipment and must view computer monitor.
- Continuous exposure to all weather elements (high heat/cold/high humidity/dust exposure/rain/snow/ice).
- Frequently exposed to hazardous conditions including slippery walking surfaces.
- Occasional loud noise, exposure to fumes, and/or airborne particles or chemicals.
- May occasionally be exposed to materials or waste from vehicles and barking or biting animals within vehicles.
- Continuous exposure to dark and light conditions (natural and other lighting).
Required Knowledge, Skills and Abilities
- Excellent customer service skills to communicate in a professional and positive manner.
- Ability to clearly understand and communicate in English while providing customer service.
- Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer's needs or problems.
- Ability to stay calm in a fast-paced environment without showing stress or frustration.
- Must be accurate in counting money.
- Ability to use computer keyboard and standard toll equipment including ticket printer and reader, credit card machine, receipt printer, DATIM, counting machine, etc.
- Ability to use phone and radio communications.
- Ability to use common hand tools (e.g., screwdriver, plier) and office supplies.
- Ability to multi-task – communicating with headquarters while keeping traffic flow maximized.
- Knowledge of and adherence to safety policies and procedures.
- Ability to identify counterfeit, foreign, or mutilated money.
Preferred Knowledge, Skills and Abilities
- Cash handling experience.
- Bilingual (English/Spanish)
- First aid / CPR
- Ability to assess if customers may be under the influence of drugs or alcohol.
Required Education and Experience
- High school diploma or equivalent.
- Minimum one year customer service experience.
Certification, License, Registration
- Valid driver license.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand for long periods of time (continuous)
- Occasional sitting.
- Continuous bending, twisting or turning, reaching, kneeling/squatting.
- Must lift up to 25 pounds (frequently)
- May occasionally push or pull up to 100 pounds (when assisting with moving a disabled vehicle from the lane.
- Repetitive gripping, grasping, pinching and squeezing (continuous)
- Ability to hear others and communicate (continuous)
- Continuous use of hands to touch, handle or feel.
- Ability to see up close and at a distance and adjust focus (continuous)
- Able to differentiate colors and shapes (continuous)
- Peripheral vision (frequent) and depth perception (occasional)
- Must move quickly in and out of the toll booth (frequent)
- Must be able to lift traffic gates.
- Flexible work schedule.
- Occasional overtime.
- Occasionally work other shifts.
- Occasional travel (other plazas).
- Work on holidays and weekends.
- Keep and maintain a personal phone.
- Personal email address communication, preferred.