Sr. Customer Service Manager

Full-Time

Department: Business Services & Customer Relations

Location: Wichita, KS

Salary Range: $32.000 - $44.295 / hour

Posted: Aug 30, 2019

Definition and Examples of Work

Latitude and Impact of Position

This position works independently, and as part of a team, including providing input and problem solving with others to complete tasks. The position leads people and requires the ability to develop and implement strategies to maximize employee performance.  The Sr. Manager must be able to delegate work to others, provide coaching and training in a formal and informal manner, and is responsible for providing performance feedback. As a change leader, the Sr. Manager must be able to advance the department towards KTA’s strategic goals while maintaining stability and continuity in the delivery of customer service.  Negotiation and persuasion are used with internal/external customers and/or vendors. Decision-making is typically done in conjunction with others, and independently in regard to decisions affecting the individual tasks, department and organizational policy. Successful completion of job tasks impacts operating costs, revenue effect, management decisions, processes and procedures, customer satisfaction, external company image and liability.

Work Environment

The work environment described herein is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Required Knowledge, Skills and Abilities

Preferred Knowledge, Skills and Abilities

Required Education and Experience

Preferred Education and Experience

Certification, License, Registration

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

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