Questions & Answers
I accidentally missed my toll. How do I pay?
Whether intentional or not, missing the cash booth on the Kansas Turnpike is different than many other states, due to our entry and exit setup. If a driver exits using an electronic lane without a valid compatible transponder, the “missed toll” is considered a violation, per Kansas statute, and will be tolled at the violation rate based upon the vehicle’s class. Payment for missed tolls cannot be accepted until the trip is processed in our system and assigned a statement ID. Trips are processed within three business days and statements are typically mailed to the vehicle’s registered owner within two weeks of the trip. At that time, the violation fare can be paid here using information from your toll statement.
How do I know what my toll will be?
Fares are based upon the length of your trip,
and the number of axles on your vehicle, and the toll rate for method of payment – cash, electronic or violation. Click here to access the Toll Calculator. Use of an electronic lane without a compatible transponder will be tolled at the violation rate based upon the vehicle’s class.
How and when are tolls collected on the Kansas Turnpike?
Tolls are collected upon exit of the Kansas Turnpike. Travelers stop to pay or use a K-TAG or compatible transponder. Travelers who use a gateless electronic lane without a compatible pass will tolled at the violation rate. Learn more about K-TAG here.
How can I get emergency service?
KTA’s Incident Management Center can be reached directly by dialing *582 from a cellular phone or 1-800-827-7453 from any telephone.
How can I get weather information for the Turnpike?
Road and weather information for the Kansas Turnpike, as well as the state road system, is available by dialing 511. You can also visit KTA Map/Weather. KTA recommends that travelers check weather conditions prior to getting on the road and use local media outlets for weather reports during the trip to keep current on Kansas’ sometimes unpredictable weather.
What is video enforcement?
Video enforcement is the use of cameras, rather than gates, to enforce toll payment. Cameras capture license plate information which is used to identify and mail the vehicle’s registered owner a statement at the violation rate.
I have a K-TAG account, so why did I receive a violation statement?
The two most common reasons K-TAG customers receive violations are:
- the K-TAG did not read due to a mounting issue and there was no matching license plate listed on the K-TAG account;
- the K-TAG account is not in good standing at the time of the trip (i.e., expired credit card, delinquent balance.)
Update your account using the online account management tool at www.myktag.com or by contacting the K-TAG Customer Service Center by phone at 800-USE-KTAG (800-873-5824) or via email at email@example.com.
What is a Self-Pay machine?
Self-pay machines are used to collect tolls at plazas with low volume of vehicles during some time periods instead of staffing. This helps keep KTA fares as low as possible. A step-by-step color-coded guide is displayed on the self-pay machine, which instructs the customer how to pay. Instructions are also provided by a real-time video screen. All self-pay locations are monitored remotely by a customer service representative who is available to help customers verbally if they need assistance.
If a driver is unable to physically operate a self-pay machine, we encourage them to obtain a K-TAG for payment convenience.
Why are tolls charged for driving on the Kansas Turnpike?
Tolls are the major source of revenue to maintain and operate the Turnpike as well as pay back bondholders who loaned private capital to finance, construct and reconstruct the Turnpike.
Why are tolls charged on some interstate highways and not on others?
The Kansas Turnpike was planned for and mostly constructed prior to Interstate Highway designation in Kansas. Federal planners chose not to build interstate routes parallel to the Kansas Turnpike nor to buy back all the bonds loaned to the Turnpike. Instead they chose to use tax dollars to speed construction of the non-toll interstate segments and to save billions of tax dollars by not building duplicate highways. Although no tax dollars are spent on the roadway, the Kansas Turnpike has been designated as Interstates I-35, I-335, I-470 and I-70.
Is the KTA part of the state highway system?
Although a separate entity, the KTA works closely with the Kansas Department of Transportation to provide a strong roadway system throughout the state. The KTA was created in 1953 as a quasi-public organization. On July 1, 2013, legislation formalized the partnership between KTA and KDOT, which means both organizations are directed by the Secretary of Transportation. As both the Director and a member of the KTA’s 5-person board, the Secretary works closely with the CEO and plays a larger role in the vision of the organization. Kansas statute states all revenue collected from the Kansas Turnpike stays in the organization.
Is tax money used for the operation of the Turnpike?
No tax dollars have been used on the Kansas Turnpike. Instead, tolls are used to pay for the 236-mile roadway, which allows traditional funding to better serve Kansas' non-tolled transportation system.
When will the bonds be paid off?
The original 1954 bond issue has been paid off and new bonds have been issued for financing safety improvements and major reconstruction projects. All current KTA bonds will mature by September 1, 2039.
Will my K-TAG work on toll roads outside of Kansas?
In recent years, KTA has worked to become compatible with other systems. We continue to evaluate future partnerships. Learn more about current compatibility. Make sure to only have one tag in your vehicle to prevent double billing issues and interference with your valid, compatible transponder. Adding your vehicle’s license plate to your K-TAG account will serve as a backup in case your K-TAG doesn’t read in another state.
How can I learn more about K-TAG, electronic toll collection?
Can I stop for gas, food, or restroom?
There are six service areas along the length of the Turnpike. Each service area offers food, fuel, and restroom facilities. There are also 21 exits along the roadway to provide access to local communities and amenities.
How much time is allocated for my trip?
Customers can travel at a leisurely pace during their long distance trip on the Kansas Turnpike. If the difference between your entry and exiting time is 18 hours or longer, the maximum possible fare for the exit plaza will be charged, which will be substantially higher than the standard fare.
If you enter and exit the Kansas Turnpike using the same interchange, you may be charged a "per minute" rate, which will vary based upon the class of your vehicle and total elapsed time.
May I leave my car at the interchange and ride with someone else?
We provide parking lots at many of our toll plazas as a courtesy for non-commercial travelers. View our parking information here.
I have damage from KTA property. How do I make a claim?
Please file a report with KTA’s Incident Management Center at 316-682-4537, fill out this damage claim form and return to KTA. Once received, your damage claim will be investigated by KTA. If determined that KTA or its employees are legally liable for the claimed loss, KTA will consider damages. This process typically takes approximately two to three weeks.
What points of interest are on the Turnpike?
There are historical markers at some of the Service Areas. The Turnpike crosses the historic Santa Fe Trail near milepost 155 and the Oregon Trail near milepost 189. The Matfield Green Service Area, mile marker 97, is located in the heart of the scenic Flint Hills, a noted cattle grazing and ranch area. Travelers can also view the Flint Hills from scenic overlooks located at the Bazaar Cattle Pens (mile marker 110.8), which are used by area ranchers in bringing cattle to/from the area. Portions of the El Dorado Lake can be seen from Milepost 82.
When was the Kansas Turnpike built?
The 236-mile Turnpike was constructed in 22 months and opened to traffic October 25, 1956.
Why is there a median barrier on the Turnpike?
The median barrier is a very important safety feature that helps prevent crossover, head-on collisions.
How can I request Open Records Act information from KTA?
Under the Kansas Open Records Act, K.S.A. 45-221 et seq., public records of KTA are open for inspection by the public, unless specifically exempted by statute from disclosure. A list of exemptions can be found in K.S.A. 45-221.
Requests for records should be made in writing. You may submit a request through the Contact page or by mail:
Open Records Request
c/o Alan Streit
3939 SW Topeka Blvd
Topeka, KS 66609
To expedite the process, please provide a specific description of the record you are seeking. You may be asked to clarify what records you need so we can be certain your request is fulfilled.
We will acknowledge the receipt of your request within three business days from the time the request is received and most records will be produced in a reasonable amount of time.